Pets hold a special place in our hearts, becoming integral members of our families. Their unconditional love and companionship make them more than just animals—they’re our confidants, playmates, and sources of immense joy. However, when life calls us away, ensuring their care becomes our top priority. That’s where Snouters steps in as a trustworthy companion in your pet care journey.
Snouters isn’t just a platform; it’s a haven for pet parents seeking reliable, compassionate care for their furry companions. We understand the worries and concerns that come with leaving your pets behind. That’s why we’ve crafted an intuitive and seamless platform that connects you with dedicated service providers spanning the length and breadth of India.
Booking through Snouters isn’t merely a transaction; it’s an assurance that your pets will receive the love, attention, and care they deserve in your absence. Our platform isn’t just about convenience; it’s about creating a bond of trust between pet parents and our network of compassionate caregivers. Your furry friends become part of our extended family while you’re away.
Whether it’s a weekend getaway, a business trip, or an extended vacation, the peace of mind knowing your pets are in safe hands is priceless. With Snouters, you can rest assured that your pets are entrusted to trained professionals who prioritize their comfort, health, and happiness. So let us now take a look at a detailed guide on how to book through Snouters in this article:
Step 1: Creating an Account
Login: Visit Snouters’ website and log in using your unique username and password. If you don’t already have an account, you can create one within a few minutes.
Enter Details: Upon successful login, you’ll be directed to your account dashboard. Here, provide comprehensive information about your beloved pet. This includes age, breed, gender, weight, and dietary requirements.
By providing accurate and detailed information during the account setup, Snouters can effectively match your pet with compatible hosts who can cater to their specific needs and preferences. This meticulous attention to detail contributes to a comfortable and tailored experience for your furry companion.
Step 2: Completing the Pet Profile Form
Comprehensive Information: Next, you will be directed to a pet profile form. When completing the pet profile form on Snouters, it’s essential to provide comprehensive details about your furry companion. This includes not only basic information such as age, breed, gender, and weight but also delves into more specific aspects that contribute to your pet’s care and comfort. This pet profile form will include photos, vaccination details, and any specific care instructions.
Assistance Available: If in case you feel stuck while filling this form, our team can guide you through the form-filling process, ensuring that all necessary information is included. From clarifying specific questions to providing tips on what details might be beneficial for hosts, we’re here to assist you every step of the way.
Completing the pet profile form is an essential step toward providing a tailored and enriching experience for your pet during their stay with our trusted hosts. At Snouters, we strive to make this process as effortless and supportive as possible, ensuring peace of mind for pet parents and a delightful experience for their beloved pets.
Step 3: Making a Booking
Booking Request: After completing the pet profile form, you will then be asked details like service dates, location preferences, and specific care instructions to get started with the booking. After this, you can go ahead and send a booking request to the host you like the most.
Notification to Hosts: Upon the service request, hosts—individuals offering pet care services—receive immediate notifications through multiple channels. They are promptly notified via WhatsApp and email about the pending booking request, ensuring a swift response.
Host’s Action: Hosts prioritize prompt action and log in to the Snouters website to manage the booking efficiently. Here’s how they handle the requests:
If Available:
If the host is available and can accommodate the booking, they proceed to issue an invoice through the platform. This invoice includes details about the service, duration, and any additional requests made by the pet parent.
If Unavailable:
In instances where the initially requested host is unavailable, Snouters’ team takes proactive measures. We will connect with the pet parent and search for suitable alternate hosts who can meet the pet parent’s requirements.
Confirmation to Pet Parent: Once the host approves the booking request, a confirmation notification is promptly dispatched to the pet parent. This notification is sent via email or WhatsApp, confirming that the requested service has been approved and secured. The confirmation includes details such as service dates, host information, and any specific instructions provided by the host.
Step 4: Payment Process
Payment Notification: Upon confirmation of the booking, pet parents receive a comprehensive payment notification from Snouters. This notification includes:
- Clear breakdown of the service charges and any additional fees.
- A secure and encrypted payment link is provided for hassle-free transactions. The link directs the user to a trusted payment gateway, ensuring the safety of financial information.
Communication via Exotel: Snouters facilitate direct communication between the host and the pet parent through Exotel, ensuring seamless interaction. Here’s how it works:
- Each booking generates a unique Exotel number with an extension, exclusively dedicated to that specific service. This enables direct, secure, and traceable communication between the host and the pet parent.
- Both parties have the option to make or receive calls through this system. If there are specific instructions, concerns, or preferences regarding pet care, a call can be initiated to discuss these details before the service begins.
Scheduled Interaction and Consultation: Sometimes, a host might not be immediately available to engage in discussions. In such cases, Snouters’ team will take care of the communication process.
- If the host wasn’t reachable by the pet parent, Snouters organizes a scheduled conference call.
- This call is usually arranged at a time convenient for both parties, ensuring effective communication and a thorough understanding of the pet’s requirements.
Step 5: Communication and Confidentiality
In-Platform Messaging; Other than calls, the pet parent and host can also communicate via the in-platform chat option in the Snouers website.
Confidentiality until Confirmation: It is also important to note that until the booking is confirmed and payment is completed, hosts are advised against sharing personal contact details or residential addresses with pet parents.
Step 6: Rejection and Alternatives
Booking Rejection: As mentioned before, if a host declines a booking request, Snouters ensures prompt communication by immediately notifying the pet parent.
Finding Alternatives: After receiving the rejection message, you can either start looking for similar alternatives on the site or wait for our team to help you with the same.
Booking with Snouters ensures a smooth and secure process, emphasizing the welfare of your pets. Our platform strives to maintain transparency, communication, and reliability throughout the booking journey. We understand that your pets are precious, and their care is of utmost importance.
The Snouters Guarantee
Snouters is committed to safeguarding your pet’s health and wellbeing. We offer the ‘Snouters Guarantee,’ a reimbursement program, covering vet charges if any unforeseen incident occurs during the service period. Read more about it here.
Booking pet care services through Snouters is a stress-free experience, with a user-friendly interface designed to prioritize your pet’s comfort and safety. Join our community of pet lovers and ensure your furry companions receive the care and attention they deserve, even when you’re away.
Remember, at Snouters, it’s not just about booking a service—it’s about ensuring a comfortable and enjoyable experience for your beloved pets.
